Quality Assurance System
1, quality assurance methods
A: Selecting full-time staff responsible for quality assurance.
B: equipment should be designed to meet relative rules and regulations of the state, taking into account local conditions and environmental conditions of operation.
C: equipments adopt high-quality materials, parts or components ,based on advanced technology are mature , reliable, safe, durable .Out-dated products released by the country are strictly prohibited .
2, quality control process
In order to ensure the quality of the whole project , in the course of the implementation of the project, Each operation must be in strict accordance with all aspects of the quality assurance system - the implementation of document control procedures, so that all aspects which are likely to have an impact on the quality of the project are always under control.

3,quality control of installation of equipment
A, before conducting on-site installation of equipment, the director in charge of the project must make out the lists of the installation of auxiliary equipment and auxiliary materials according to practical conditions.
B, field engineers must check with the use of on-site installation of auxiliary equipment and tools to ensure that the tools will not affect the progress of the project and must be responsible for examination results.
C, before installing specific equipments, on-site engineers should test their quality to ensure that the installation of the equipment will not be quality problems. The equipments with problems must be dealt with immediately.
D, on-site engineers must install equipment in strict accordance with the technical documents, operating instructions and self-test. Installation of equipments must  ensure a reliable identification.
4, quality control of the process of debugging equipment
A, test correctly
B, hardware testing
C, software testing
D, the overall system debugging
E, the system should be run a certain period of time to test the stability of the system in a variety of cases




After-sales service guarantee
1, quality assurance:
Our truck scales have a warranty card and qualified certificate, scale body has a five-year warranty (other than the man-made damage) and electronics part for one-year warranty.
2, response to the warranty
(Response time <including the main equipment response time, the response time of the maintenance part of the project to install >, the supply of spare parts, the maintenance fee after the expiry of the maintenance free of charge, etc.):
A, after receiving phone users repair or notification, operator must understand the numbers and reasons of equipment failures, and take notes to transfer to the relative departments.
B, responsible people should immediately contact the technical services nearest from on-site, as soon as the arrival time of technical services is made, the user will be informed. From the time of calling to the arrival time is normally within 12 hours
C, if technical services staff could not arrive as scheduled, the user should be notified in a timely manner the reasons for being late and the new arrival time
D, before arriving the scene, should be based on fault, technical service personnel should prepare the appropriate tools and maintenance of adequate spare parts, often used tools and spare parts should be carried at any time.
E, after arriving at the scene, technical service personnel should inform users and offices in time. After the consent of the user, inspection the cause of equipment failure, the cause of the malfunction diagnosis can be carried on. If the problems are hard to solve, the technology group should be immediately contacted for help. The recovery time caused by the device itself is not more than 12 hours.
F, after troubleshooting, technical service personnel should remain at the scene to observe the operation of equipment for half an hour to confirm the normal operation.
G, technical service personnel should fill out on-site equipment repair orders in detail for causing of breakdown, handling and processing of the results, signed with the user to confirm.
H, technical services staff quarterly make an equipment inspection and write down relative inspection report to the owners, which can find out something wrong with weighing system  for timely solving and fully understand each Operation of equipment in three months. Weighing equipment must be rechecked according to the state each year, the service department will send technicians to the scene with Bureau of Weights and Measures approval.
3, standardize services of technical services staff
A, technical services staff should be good manners, amiable attitude, patience and meticulous work, serious and hard working.
B, technical service personnel should study technology hard to improve service quality
C, technical service personnel should follow the rules and regulations on the scene. After access to the site, work uniform and badges should be worn.
D, on-site maintenance should be set up clear warning signs and protective measures to ensure the safety of operations
E, in the course of equipment operation, any maintenance work is prohibited.
F, except charging stated in the paper, customers can not be required to pay any additional costs, including meals , cars, etc.
4, after-sales service protection
The main service staffing
● obtain a state-level measurement tester: 10
● more than 10 years of service in their own fields: 6
● Other: 30
● delivery vehicles: 10
Tel :0757--87829108
After-sales service Tel :0757--87829108
Fax :0757--87811790
http://www.fstaihe.com
E-meil:taihe@fstaihe.com

Factory Address: F1,buiding 13,Gonghe Tongfuyu Industry Zone, Shajing town, Bao’an District, Shenzhen

Company Address: 780-786, Xixiang Road, Bao’an District, Shenzhen,Guangdong Province
Bao’an  store: F1, Xixiang Pearl Garden ,Bao’an District, Shenzhen

Shajing store: next to the petrol station

Of Shangnan, Shajing Town, Bao’an District ,Shenzhen